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At Vorkaliniophrali, we are committed to your complete satisfaction with our landscape design services. We understand that creating your ideal outdoor space is a significant investment, and we strive to exceed your expectations at every stage of the project.
This Return Policy outlines our policies regarding service satisfaction, warranties, and remedies available if you are not completely satisfied with our work.
Landscape design services are custom professional services tailored to your specific property and preferences. Unlike physical products, services cannot be returned in the traditional sense. However, we offer various remedies and guarantees to ensure your satisfaction.
During the design development phase, you have the opportunity to review and request modifications to proposed plans before installation begins.
We include a specified number of design revisions in our service packages. Additional revisions beyond the included amount may be subject to additional fees as outlined in your service agreement.
Once you approve a design and installation begins, significant changes may result in additional costs for materials already ordered and work already completed.
We provide warranties on plants installed as part of our landscape design services, subject to the following conditions:
Plants are typically warranted for a period specified in your service agreement, commonly ranging from 30 days to one year depending on the plant type and service package.
Our plant warranty covers:
The plant warranty does not cover:
To make a warranty claim, contact us promptly with photos and description of the issue. We will assess the situation and determine appropriate remedies, which may include plant replacement or other solutions.
Hardscape elements such as patios, walkways, retaining walls, and other structures are warranted against defects in materials and workmanship.
Our hardscape warranty typically covers:
The hardscape warranty does not cover:
We stand behind the quality of our landscape design work. If you are not satisfied with any aspect of our services, please contact us immediately so we can address your concerns.
When you report a concern, we will:
Refunds are handled on a case-by-case basis depending on the circumstances and stage of project completion.
If you cancel before installation begins, you may be entitled to a partial refund minus design fees and any costs incurred for materials already ordered.
If you cancel during installation, refunds will be calculated based on work completed, materials used, and contractual obligations. You will be responsible for payment for all work performed and materials installed.
Once a project is completed and accepted, refunds are not typically available. However, we will work with you to address any legitimate concerns through repairs, replacements, or other appropriate remedies.
To maintain warranty coverage and ensure the longevity of your landscape, you must follow the maintenance instructions provided. This includes:
We offer maintenance service packages to help you care for your landscape investment.
Claims under this Return Policy must be made within the warranty periods specified in your service agreement. Claims made after warranty expiration will be evaluated on a case-by-case basis but are not guaranteed to be covered.
For best results, report any concerns as soon as they are noticed so we can address them promptly.
When reporting issues or making warranty claims, please provide:
If you have concerns about our landscape design services or need to make a warranty claim, please contact us:
We are committed to addressing your concerns promptly and professionally.
We may update this Return Policy from time to time. Changes will be posted on our website with an updated revision date. Policies in effect at the time of your service agreement will govern your project.